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Client Support

Our Client Support Centre is open from 8.30am to 5.30pm, Australian Eastern Standard Time and Summer Time, Monday through Friday. If your call is urgent and outside these hours, please leave a message and an FM Innovations representative will contact you on the next business day. After hours support can be arranged with FM Innovations should the need arise.

All our staff are industry professionals with many years of experience and will continually look for ways to improve quality and add value to products our customers purchase.

How to Reach Us

Product Support:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email support@fminnovations.com.au

General Sales Enquiries:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email sales@fminnovations.com.au

General Admin Enquiries:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email admin@fminnovations.com.au

Product Support

All clients that have signed on to a maintenance agreement entitles them to client support, problem-solving and trouble-shooting.

Steps to be taken before contacting the FMI Support Line:

Define the problem (in your own words).
Put together a brief (one sentence) description.
Ask the question, "Has anything changed since the product was last used"?
Gather information related to the problem. See "Checklist for Problem Reporting".

Then call +61 03 9600 1646 central support telephone number during business hours or email support@fminnovations.com.au

Relay all relevant information on the problem to your FMI Support Line contact.

Email any relevant information to FMI.

Eg. Screen Prints, sample report pages, error messages etc.

Checklist for Problem Reporting

Please have the following information at your fingertips when contacting the FMI Support line.

About you	About the problem
Company name	Description of problem
Your name	Can error be reproduced on other machines or projects?
Contact phone number	What steps had been taken leading up to the problem?
Contact email address	How many users are affected?
Product or service with the problem
Release of product/patch level- what version?
Hardware being used ie PC configuration
Operating system
Service pack level of operating system

Some Of Our Clients

December 2011 / January 2012

FMI donates to charity, Reflection on 2011, FMI newsletter.

October 2011 / November 2011

FMI newsletter, FMI participates in Movember, FMI attends the FMA Awards Night and is runner up in Customer Service award category, FMI welcomes a new client.

August 2011 / September 2011

FMI newsletter, FMI attends the TEMC 2011, FMI welcomes a new staff member.

June 2011 / July 2011

FMI congratulates Marcus and Rebecca on their new arrival, FMI welcomes 4 new clients, FMI announces upcoming 4.6.6 release, FMI newsletter.

April 2011 / May 2011

FMI offices expand, FMI welcomes a new client, FMI attends Ideaction11.

February 2011 / March 2011

FMI welcomes another new client, new staff members join the team, FMI newsletter.

New events coming in 2012

Limited Budget:

FM Innovations Evergreen Software Rental Option

Essential Safety Measures

With the release of the Building Regulations 2006 it is now a requirement for all public buildings to have an annual essential safety measures report prepared. Click here for the latest ESM updates.